Privacy Policy
Last Updated: December 30, 2025
1. Introduction
JanitorAI Inc. ("JanitorAI," "we," "us," or "our") operates the JanitorAI platform, including our website at janitorai.com, mobile applications, and associated services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our Platform.
We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Platform.
2. Definitions
For purposes of this Privacy Policy:
"Account" means the unique account you create to access and use the Platform.
"Content" means any text, images, characters, personas, chat logs, or other materials you create, upload, or interact with on the Platform.
"Personal Data" means any information that identifies, relates to, describes, or could reasonably be linked to you as an individual.
"Usage Data" means information collected automatically through your use of the Platform, including technical and behavioral data.
"Device Information" means data about the device you use to access the Platform, including hardware model, operating system, unique device identifiers, and network information.
3. Information We Collect
3.1 Information You Provide Directly
We collect information you voluntarily provide when you:
Account Registration: Email address, username, password, and profile information.
Profile Data: Display name, avatar, bio, and preferences you choose to share.
User Content: Characters you create, chat conversations, messages, and other content you generate or upload.
Payment Information: Billing address, payment method details (processed securely by our payment processors), and transaction history.
Communications: Information you provide when contacting our support team, participating in surveys, or engaging with our community features.
3.2 Information Collected Automatically
When you use our Platform, we automatically collect:
Usage Data: Pages visited, features used, time spent on the Platform, click patterns, search queries, and interaction data.
Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
Location Data: Approximate geographic location derived from your IP address.
Log Data: Server logs recording requests made to our Platform, including timestamps, referring URLs, and system activity.
3.3 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Maintain your session and remember your preferences.
Analyze Platform usage and performance.
Provide personalized experiences and content recommendations.
Detect and prevent fraud and security threats.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Providing and Improving Our Services
Operating, maintaining, and improving the Platform and its features.
Processing your transactions and managing your Account.
Personalizing your experience and providing content recommendations.
Developing new products, services, and features.
4.2 Safety and Security
Enforcing our Terms of Service and Community Guidelines.
Detecting, investigating, and preventing fraud, abuse, and security incidents.
Protecting the rights, property, and safety of JanitorAI, our users, and the public.
Content moderation to maintain a safe environment.
4.3 Communications
Responding to your inquiries and providing customer support.
Sending service-related notices, including security alerts and administrative messages.
With your consent, sending promotional communications about new features, products, or services.
4.4 Analytics and Research
Analyzing usage patterns to understand how users interact with our Platform.
Conducting research and development to improve our AI systems and user experience.
Generating aggregated, de-identified insights about Platform usage.
4.5 Legal Compliance
Complying with applicable laws, regulations, legal processes, and governmental requests.
5. Legal Bases for Processing
We process your Personal Data based on the following legal grounds:
Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations to you.
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
Consent: Processing based on your explicit consent, which you may withdraw at any time.
Legal Obligation: Processing necessary to comply with applicable laws and regulations.
6. Disclosure of Your Information
We may share your information in the following circumstances:
6.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, including hosting, analytics, payment processing, customer support, and marketing. These service providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.
6.2 Business Transfers
In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor entity. We will notify you of any such change and any choices you may have regarding your information.
6.3 Legal Requirements
We may disclose your information when we believe in good faith that disclosure is necessary to:
Comply with applicable laws, regulations, legal processes, or governmental requests.
Enforce our Terms of Service and other agreements.
Protect the rights, property, or safety of JanitorAI, our users, or others.
Detect, prevent, or address fraud, security, or technical issues.
Protect against legal liability.
6.4 With Your Consent
We may share your information for other purposes with your explicit consent.
7. Payment Processing
Payment processing services for the Platform are provided by JanitorAI Inc. and its affiliates, including Dulova Investments Limited (located at 10-12 Florinis Street, 1065, Nicosia, Cyprus, Company Registration Number ΗΕ 477877), as well as third-party payment processors.
When you make a purchase on the Platform, you authorize the applicable payment processor to process your payment on behalf of JanitorAI Inc. Your payment information is transmitted directly to our payment processors using industry-standard encryption and is not stored on our servers. All other aspects of your relationship with the Platform, including your Content, Account, and use of services, remain governed by JanitorAI Inc.
We retain transaction records, including purchase amounts, dates, and subscription status, as necessary to provide our services and comply with legal and accounting obligations.
8. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
The duration of your Account and active use of our Platform.
Our legal obligations to retain data for specific periods.
The necessity of data retention to resolve disputes or enforce agreements.
Legitimate business needs, such as maintaining security and preventing fraud.
When data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
9.1 Access and Portability
You have the right to request access to the Personal Data we hold about you and to receive a copy of your data in a structured, commonly used, machine-readable format.
9.2 Correction
You have the right to request correction of inaccurate or incomplete Personal Data.
9.3 Deletion
You have the right to request deletion of your Personal Data. You may delete your Account at any time through your Account settings. Please note that this action is irreversible, and some information may be retained as required by law or for legitimate business purposes.
9.4 Restriction and Objection
You have the right to request restriction of processing or object to processing of your Personal Data in certain circumstances.
9.5 Withdrawal of Consent
Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
9.6 Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions in those messages or by adjusting your Account settings. Even if you opt out, we may still send you non-promotional communications, such as service-related notices.
9.7 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] . We will respond to your request within the timeframe required by applicable law.
10. International Data Transfers
JanitorAI is based in the United States, and we process and store data in the United States and other countries. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in countries that may have different data protection laws than your country of residence.
When we transfer Personal Data across borders, we implement appropriate safeguards to ensure your data receives adequate protection, including standard contractual clauses approved by relevant authorities and other legally recognized transfer mechanisms.
11. Data Security
We implement appropriate technical and organizational measures designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure development practices, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for any activity that occurs under your Account.
12. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18 years of age. If we learn that we have collected Personal Data from a child under 18, we will take prompt steps to delete such information. If you believe we have collected information from a child under 18, please contact us immediately at [email protected].
13. Third-Party Links and Services
Our Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform. We are not responsible for the content, privacy policies, or practices of third-party services.
14. Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no common understanding of how to interpret DNT signals, our Platform does not currently respond to browser DNT signals. You can manage your tracking preferences through your browser settings and the choices described in this Privacy Policy.
15. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
Right to Know: The right to know what Personal Data we collect, use, disclose, and sell.
Right to Delete: The right to request deletion of your Personal Data, subject to certain exceptions.
Right to Correct: The right to request correction of inaccurate Personal Data.
Right to Opt Out: The right to opt out of the sale or sharing of your Personal Data for cross-context behavioral advertising.
Right to Non-Discrimination: The right not to be discriminated against for exercising your privacy rights.
We do not sell your Personal Data as defined under the CCPA/CPRA. To exercise your California privacy rights, please contact us using the information provided below.
16. European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws, including the rights described in Section 9 above. Additionally, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your Personal Data violates applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Privacy Policy on our Platform with a new effective date. We may also provide additional notice, such as email notification, for significant changes.
Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
JanitorAI Inc.
Email: [email protected] Website: https://chatjanitor.com
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